House Rules & Regulations of The Heights Residence:

The Management of the Homestay reserves the rights to change the pricing structure listed in Room Rates prior to the booking confirmation . All prices quoted upon booking confirmation is final.

Upon checking-in, guests are required to settle the full payment for the stay & pay an upfront security deposit of RM100-00. Upon check-out, the management will check for damages / loss during your stay. If all is in order, the security deposit will be fully refunded.

Payment Method :

Payment of 1 night room charge for booking – via Inter bank Fund Transfer / Cash / PayPal

Balance of Payment & Security Deposit – on Cash Terms

Check-in time : 3.00 PM ; Check-out time : 11.00 AM.

Late check-out is subject to additional room charges (50% more if check out later than 12 noon ; 100% more if check out later than 2pm).

Reservations are confirmed only after the receipt of Reservation Form & deposit of 1-night stay room charge.

Confirmed Rooms will only be held until 4pm on the check-in date unless the management of homestay is advised of the late check-in & the estimated time of arrival. The deposit made will be forfeited if the late check-in remains unadvised till 4pm on the check-in date.

Cancellation / Amendment on Confirmed Reservations must be made 7 days before the check-in date but subject to availability and additional charges. Cancellations made 7 days prior to check-in will be refunded with 30% of the deposit. Each Confirmed Reservation may only be amended once after which the full deposit will be forfeited.

The number of guest in each room must not exceed the number of guests registered on the Booking Request Form otherwise the reservation is subject to cancellation at your own cost.

In order to ensure the peace & calamity of the apartment, guests are discouraged from making too much noise in the homestay premises before 8am & after 10pm.

The following are not allowed on the homestay premises :

Smoking (indoors),
Durians,
Excessive Alcohol Consumption &
Pets.

Violation of this rule is subjected to a penalty of RM100-00.

Lost Access Card is subject to a penalty of RM100-00.

Lost Room Key is subject to a penalty of RM50-00.

Lost Door Key is subject to a penalty of RM100-00.

Kindly use with care the homestay amenities as damages will be at your cost.

Guests are advised to switch off all lights and air-conditioner when leaving the room. Violation of this rule is subjected to a penalty of RM 100.00.

Cleanliness of the homestay is to be observed at all times.

Any illegal activities will be reported to the authorities and actions will be taken on the offenders.

Homestay guests are not allowed to bring visitors. If necessary, the visitors may only remain in the homestay’s living hall. This is to ensure the privacy of the other homestay guests & the safety of their personal belongings.

Homestay guests are only allowed to use the kitchen to cook light dishes, i.e. soups, instant noodles, steamed dishes. The microwave provided in the kitchen is for the purpose of heating-up food & beverages.

Homestay guests are prohibited from keeping durians, or any food with strong stench in the refrigerator.

Airport transfer, travel arrangements & other services (besides the accommodation) is subject to additional charges (to be advised by the service provider).

Happy Holiday!

Regards,

The Host of SkyHomestay